People & Leadership
A stay interview starts before a resignation arrives
Plan a stay interview that gives employees room to explain what keeps them at work, what frustrates them and which changes a manager can realistically make.
LEADERSHIP · TEAMS · CHANGE
Make the work easier to understand.
Practical notes on leading a team, sharing responsibility and turning a discussion into a decision people can use.
Record the next decision →
Notes for the working week
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Team Decisions
The ladder of inference starts before the conclusion feels obvious
Use the ladder of inference to separate an observation from the conclusion you draw about a colleague, then ask a question that can change the picture.
Project Leadership
An obeya room makes dependencies visible across a team
An obeya brings project goals, progress and problems into one shared view. Design the room around decisions rather than a wall full of status charts.
Team Decisions
Catchball makes a strategic target a two-way planning conversation
Catchball turns a strategic target into a discussion about feasibility, resources and ownership. Learn how to run a useful exchange without endless consensus.
Leadership Practice
Leader standard work makes management routines visible enough to improve
Leader standard work gives managers a repeatable routine for supporting improvement. Make each check lead to observation, coaching or follow-through.
Team Operations
A swimlane map makes the handoff between teams visible
Map a real piece of work across teams with swimlanes. Use the diagram to locate unclear handoffs rather than simply drawing a tidier version of the org chart.