Team Operations
A Shared Inbox Needs a Claim Rule Before Two People Reply
Assign shared-inbox ownership, make handovers explicit and stop duplicate replies without turning every message into a meeting.
LEADERSHIP · TEAMS · CHANGE
Make the work easier to understand.
Practical notes on leading a team, sharing responsibility and turning a discussion into a decision people can use.
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Notes for the working week
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Decisions & Direction
A Decision Log Should Record the Option You Did Not Choose
Keep a decision log that explains the chosen option, the credible alternative and the condition that would justify revisiting the choice.
Team Development
Cross-Training Starts With One Critical Task
Reduce a team’s dependence on one person by cross-training a single critical task with clear boundaries, supervised practice and a usable handover.
Team Leadership
An Exit Interview Needs a Route From Feedback to Action
Give exit-interview feedback a clear review route while separating individual concerns, recurring patterns and actions the organisation can actually take.
Team Leadership
Set a Review Date When a Team Decision Depends on an Assumption
Record the assumption behind a team decision and choose a review date or trigger, so changed evidence can lead to a timely adjustment.
Team Leadership
A Recurring Report Needs Someone Who Can Review Its Purpose
Review a recurring report by the decision it supports, its users and its obligations before agreeing to simplify, pause or retire it.