Team Operations
Work item age shows the unfinished tasks a completion report misses
Work item age measures unfinished work from its start to today. Use it to investigate delays before they disappear inside a completed-work average.
LEADERSHIP · TEAMS · CHANGE
Make the work easier to understand.
Practical notes on leading a team, sharing responsibility and turning a discussion into a decision people can use.
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Notes for the working week
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People & Leadership
A stay interview starts before a resignation arrives
Plan a stay interview that gives employees room to explain what keeps them at work, what frustrates them and which changes a manager can realistically make.
Team Decisions
The ladder of inference starts before the conclusion feels obvious
Use the ladder of inference to separate an observation from the conclusion you draw about a colleague, then ask a question that can change the picture.
Project Leadership
An obeya room makes dependencies visible across a team
An obeya brings project goals, progress and problems into one shared view. Design the room around decisions rather than a wall full of status charts.
Team Decisions
Catchball makes a strategic target a two-way planning conversation
Catchball turns a strategic target into a discussion about feasibility, resources and ownership. Learn how to run a useful exchange without endless consensus.
Leadership Practice
Leader standard work makes management routines visible enough to improve
Leader standard work gives managers a repeatable routine for supporting improvement. Make each check lead to observation, coaching or follow-through.