Leadership in Practice
A service-level objective needs an indicator and a measurement window
Define a service-level objective with a meaningful indicator, target and time window so an operations team can judge performance consistently.
LEADERSHIP · TEAMS · CHANGE
Make the work easier to understand.
Practical notes on leading a team, sharing responsibility and turning a discussion into a decision people can use.
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Notes for the working week
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Leadership in Practice
The critical path is the chain of tasks that controls a project finish
Find the dependency chain that sets a project’s finish date. A small worked example shows why the longest task is not automatically the critical path.
Leadership in Practice
Use a RACI chart to settle who decides, not just who receives emails
A RACI chart is useful when roles settle real questions about delivery and approval. Test the assignments against one task before expanding the matrix.
Leadership Development
Designing a job rotation that teaches something useful
Design a useful job rotation with a learning outcome, supported responsibilities and a plan for applying the experience afterwards.
Project Leadership
A project change request should show the baseline it would replace
A project change is easier to assess when it identifies the approved plan it would alter. Compare scope, consequences and decision authority before updating the baseline.
Leadership in Practice
Map who a project affects, not only who can approve it
A stakeholder map should include the people who live with a project’s effects, not only its approvers. Use a simple service-change example to find omissions.