Leadership Practice
Track a Leading Indicator Without Mistaking It for the Final Result
Use leading indicators to examine activities that may influence results, while keeping the actual outcome visible and avoiding easy-to-game targets.
LEADERSHIP · TEAMS · CHANGE
performance measures
Practical management
A Team Metric Can Improve While the Work Gets Worse
Pair a team target with evidence of the outcome it is meant to improve so a better number does not quietly reward worse work.