Team Operations
A swimlane map makes the handoff between teams visible
Map a real piece of work across teams with swimlanes. Use the diagram to locate unclear handoffs rather than simply drawing a tidier version of the org chart.
LEADERSHIP · TEAMS · CHANGE
Team Operations
Team Operations
Little’s Law connects work in progress, throughput and lead time
Use Little’s Law to connect average work in progress, throughput and time in a process, while keeping boundaries and assumptions clear for your team.
Team Operations
Retire a Recurring Meeting When Its Decision Has Moved Elsewhere
Review a recurring meeting by locating the decision it serves, then retire or redesign it with a clear handover instead of leaving a permanent calendar habit.
Team Operations
A Shared Inbox Needs a Claim Rule Before Two People Reply
Assign shared-inbox ownership, make handovers explicit and stop duplicate replies without turning every message into a meeting.